5 questions to improve your experts database

  1. Is it an “experts database” or just an address book? Which do you need?
  2. Are you clear about the categories of knowledge/experts you need to find?
  3. How are you ensuring high quality and avoiding inaccurate or out-of-date info?
  4. Have you personalised it to suit your organisation?
  5. How do you measure its success (or failure)? How will you ensure continuous improvement?

Read more here from Knowledge4Lawyers

June 5, 2017 at 3:26 pm Leave a comment

… thank contributors to your knowledge base

5 ideas of low-cost ways to thank those who contribute towards your knowledge database or projects, and to encourage more participation.

Continue Reading January 21, 2016 at 3:41 pm 2 comments

… to harness the wisdom of the crowds

We often talk in KM about how to try to gather in the best knowledge from different sources. It can be a tricky one because we all know how much gets lost in trying to distill knowledge into something suitable for an online database.

These are a few ideas to harness the wisdom of the many

  1. Create a wiki
  2. Create an online discussion board for new precedents/practice notes before publication
  3. Introduce everyone to Kaizen (continuous improvements by everyone)
  4. Create a knowledge map identifying all your experts so everyone knows who to talk to when
  5. Have a Knowledge Day or a Knowledge Fair and set up a stall, speak at meetings, hand out postcards and get everyone involved

October 7, 2015 at 9:29 am Leave a comment

start in KM if you are a law firm leader

  1. Read up on KM theory and take training courses and advice from experts, but …
  2. Look to your own business’s problems – no KM for its own sake, focus on the business problems which need solving.
  3. Understand what knowledge is critical to your organisation and focus your efforts on the knowledge which gives you a competitive advantage.
  4. Focus on breaking barriers to knowledge sharing – most lawyers gain intrinsic value from sharing their knowledge and will share if the barriers are removed.
  5. Measure the changes which result from key KM projects – balance quantitative, qualitative, leading and lagging measures in order to minimise the risk of gaming.

To learn more about the basics of KM for law firms, join Helene Russell, author of the Law Society’s “KM Handbook”, in London on 2nd October for “KM: The Works”, a day’s training in KM and strategy.

August 24, 2015 at 12:19 pm Leave a comment

…questions to ask to avoid knowledge loss

You know that you need to avoid knowledge loss when employees leave, but where to start?

  1. What knowledge could be lost? When was your last knowledge audit and what are the risks it’ll be lost?
  2. What are the consequences of losing that knowledge? What knowledge is critical? What can’t easily be replaced?
  3. What action can be taken to retain that knowledge amongst all employees? What tools and techniques will help knowledge sharing?
  4. What action can be taken once you know an employee is leaving? What tools and techniques work with leavers?
  5. How much will these actions cost and how will you measure their ROI?


For personalised help with knowledge-retention plans and KM strategies, visit TheKnowledgeBusiness.

August 20, 2015 at 11:07 am Leave a comment

… improve knowledge retention

Knowledge retention involves the capturing knowledge within an organisation so that it can be used later and  mitigate the loss of knowledge which inevitably follows when key employees leave.

Here are 5 ideas to mitigate that loss:

  1. After action reviews
  2. Interviews and exit interviews
  3. Alumni groups
  4. Job shadowing and mentoring
  5. Leavers’ “success books”


Learn more about knowledge sharing and retention in “KM Handbook”, published by the Law Society, or arrange your own in-house training day with TheKnowledgeBusiness.

August 14, 2015 at 11:03 am Leave a comment

to drive your law firm forward

I’m always reminding lawyers that they’re in the knowledge business – they sell solutions to clients based on their knowledge. Anyone can look up the law, but experienced lawyers know what to do with the information they receive.

If law firms are going to survive the current perfect storm of pressures, they need to look to their knowledge systems for better ways of working.

5 ideas to improve your knowledge systems when you are new to KM:

  1. Learn about Knowledge Management in Law firms so you don’t get hoodwinked into buying stuff you don’t need.
  2. Identify a senior Knowledge team to research what would suit your firm.
  3. Start with a fast track mini strategy (see my textbook for Law Society and recent article for them).
  4. Be clear about your budget.
  5. Get help if it is taking up too much of your time – it’s often cheaper than wasting your own valuable chargeable time!

February 13, 2015 at 10:38 am Leave a comment

Older Posts

Enter your email address to follow this blog and receive notifications of new posts by email.

Latest tweets