Improve your knowledge-sharing culture (1)
5 quick and easy ideas for improving your knowledge-sharing culture.
- Arrange to see a single trainee or new starter and show them how your knowledge systems work and how they benefit them personally and the firm generally. This shouldn’t be a fancy presentation in a booked meeting room with tea/coffee, this is a 15 min desk-based Q&A.
- Pick someone who is trying to get to grips with knowledge-based marketing, trying to arrange a seminar or write an article for their trade press, perhaps. Show them all the different ways they can leverage the one piece of “knowledge” that they create as a result and reduce/reuse/recycle efficiently.
- Pick a single success story about your team’s Knowledge work and spread the word around the firm. You don’t have to plan a marketing campaign, just get the word out about one single success, however small.
- Pick a single fee earner and find out a single “knowledge” problem that they have and spend 15-20 minutes working on that – if you succeed in helping even a little, you’ll not only start to fix their problem, but gain a champion.
- Think of a situation where a knowledge-sharing project hasn’t succeeded as you had hoped. Start a private reflective note about what you would do differently next time. Be honest – you don’t have to share this with anyone. It doesn’t have to be particularly long or in any particular style. You don’t have to fix what went wrong with that project. You just need to mull it over and continue to write a few notes now and then, over a period of time. You will find that you learn lessons and improve your practice as a result (and if you don’t, you’ve at least had some practise at/experience of reflective learning).
What bite-sized ideas have you used to improve your knowledge-sharing culture?