… improve your processes
Process management is a key part of KM in law firms. But unsure where to start? Don’t know your LPM from your TQM?
Here’s a bite-sized beginner’s guide to 5 approaches to check out further:
- Kaizen – improve processes through “little and often” changes
- Lean – hunt out & eliminate your 7 “wastes”, concentrate on throughput
- Six sigma – compare your outputs against your customer requirements, train your staff in process improvement, base decisions on evidence and eliminate all defects
- Total Quality Management (TQM) – get things right first time and put quality (consistent performance to customer’s expectations) at the heart of everything
- Ways to analyse problems in your processes: root cause analysis, why-why, scatter diagrams, flow charts, cause-effect diagrams, Pareto diagrams
- “Operations Management” Slack, Chambers & Johnson
- “Legal Project Management” Levy
- “End of Lawyers?” Susskind
Anyone got any great examples of using any of these approaches? or any more recommendations for books?