… improve your processes
February 21, 2013 at 1:48 pm 1 comment
Process management is a key part of KM in law firms. But unsure where to start? Don’t know your LPM from your TQM?
Here’s a bite-sized beginner’s guide to 5 approaches to check out further:
- Kaizen – improve processes through “little and often” changes
- Lean – hunt out & eliminate your 7 “wastes”, concentrate on throughput
- Six sigma – compare your outputs against your customer requirements, train your staff in process improvement, base decisions on evidence and eliminate all defects
- Total Quality Management (TQM) – get things right first time and put quality (consistent performance to customer’s expectations) at the heart of everything
- Ways to analyse problems in your processes: root cause analysis, why-why, scatter diagrams, flow charts, cause-effect diagrams, Pareto diagrams
Read more
- “Operations Management” Slack, Chambers & Johnson
- “Legal Project Management” Levy
- “End of Lawyers?” Susskind
Anyone got any great examples of using any of these approaches? or any more recommendations for books?
For personal advice and help, visit TheKnowledgeBusiness, or if you prefer to DIY, get your own copy of “Knowledge Management Handbook” from Law Society Publishing here.
Entry filed under: KM, legal project management, process management, strategy. Tags: Kaizen, km, lean, legal process management, lpm, management, process, six sigma, strategy.
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