… improve knowledge retention

Knowledge retention involves the capturing knowledge within an organisation so that it can be used later and  mitigate the loss of knowledge which inevitably follows when key employees leave.

Here are 5 ideas to mitigate that loss:

1. After action reviews
2. Interviews and exit interviews
3. Alumni groups
4. Job shadowing and mentoring
5. Leavers’ “success books”

 

Learn more about knowledge sharing and retention in “KM Handbook”, published by the Law Society, or arrange your own in-house training day with TheKnowledgeBusiness.