5 questions to improve your experts database

1. Is it an “experts database” or just an address book? Which do you need?
2. Are you clear about the categories of knowledge/experts you need to find?
3. How are you ensuring high quality and avoiding inaccurate or out-of-date info?
4. Have you personalised it to suit your organisation?
5. How do you measure its success (or failure)? How will you ensure continuous improvement?

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