Improve engagement with wikis and blogs

1. Stop controlling usage – if the technology is being used in a different way to how you imagined it, go with it, as long as it is meeting a business need.
2. Actively thank and encourage those who contribute, don’t just accept contributions or leave it to the COP once it is built.
3. Plan to have on-going training sessions, formal and informal.
4. Keep it trustworthy.  Fix broken links and keep an eye on the quality of contributions.
5. Give people drafting space – lawyers are often concerned about putting their head above the parapet, so space to marshall thoughts before publication is useful.

For personal advice and help, visit TheKnowledgeBusiness, or if you prefer to DIY, get your own copy of “Knowledge Management Handbook” from Law Society Publishing here.

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